FAQ

  • How long is the online assessment centre and what does it consist of?

    PQiP online assessment centres are half-days, either a morning or afternoon session. You’ll start by attending a briefing session with other candidates, followed by 3 separate assessments – an interview; a role play exercise and a written test. You’ll also be requested to show your documentation required for pre-employment checks (security vetting) as well as proof of your level 5 qualification. You will not be able to progress with your online assessment centre without these.

  • What should I wear to my online assessment centre?

    Smart casual wear that allows you to feel comfortable when taking the online assessment centre.

  • I have special requirements which need to be taken into consideration at the online assessment centre, what should I do?

    You were able to inform us of any special requirements within the application form. If you have a disability or special requirement and didn’t inform us of this during the application process, please contact us as soon as possible.

    If in doubt, please contact the recruitment centre at MoJ-recruitment-vetting-enquiries@gov.sscl.com or telephone 0345 241 5358.

  • What documents do I need to provide?

    For the purposes of pre-employment checks, you will need to show a proof of right to work in the UK, proof of ID, certificate to evidence level 5 qualification and proof of address. Please note these documents must match those referenced within your application form and uploaded prior to scheduling your OAC.

    Please note we can only accept bank statements obtained as paper copies generated and sent out centrally from your bank. If you request a copy to be printed off within your bank’s branch, you will need it signed by a member of staff within the branch as verification. Please note that we are unable to accept online bank statements. If you do not have a bank statement you can instead use a recent utility bill or council tax letter dated within the last 3 months, which fully shows your address details. Unfortunately, student loan letters or mobile phone bills cannot be accepted as a form of proof of address.

    Please refer to either your invite email or the ID documents page for guidance on which documents are acceptable. This will help to ensure that your pre-employment checks are completed as quickly as possible.

  • Can I have a notebook or pre-written notes during the online assessment centre?

    You are allowed to refer to your notes for the behaviour questions in the interview, however you should try to give a natural unrehearsed answer to the strengths questions.

  • Will there be breaks?

    Comfort breaks are built into the timetable to allow you time to step away from your laptop/computer, please ensure you have returned in time to begin your next exercise. Timings will be advised on the day.

  • When will I find out the results of my online assessment centre?

    Results will be communicated to you within 15 working days from the date of your online assessment centre.

  • What are the next steps if I am successful at my online assessment centre?

    If you pass your online assessment centre, you will receive a provisional offer pending the successful completion of pre-employment checks and pending the availability of suitable vacancies. You will need to undergo and clear pre-employment checks. This will include Her Majesty’s Prison and Probation Service (HMPPS) Enhanced Level 2 vetting and as access to the multi-agency ViSOR system will be required as part of these posts, police vetting - Non Police Personnel Vetting Level 2 will also be required.

    All of our positions are exempt from the Rehabilitation of Offenders Act, which means all spent and unspent convictions are examined as part of the vetting process. As part of this, you must declare all convictions, cautions and absolute or conditional discharges – however long ago they occurred. More information is available here. This should not deter candidates with any criminal history from applying as all cases are always considered on their individual merits before a decision is reached.

    Throughout the organisation, we strongly believe people can change. A conviction does not necessarily mean you cannot become a Probation Officer. However, failure to disclose information will put an end to your application, as we expect a high level of integrity from all those who we employ.

    After all the online assessment centres have concluded, allocations of successful candidates to available vacancies are carried out based on merit from candidates’ assessment scores.

    If it is not possible to allocate you to a vacancy during this intake, you will be held on a merit list for 12 months from the date of your online assessment centre. Your application will automatically be carried forward to the next intake, where your application will be included in the next round of allocations, although a placement cannot be guaranteed.

  • What happens if I am unsuccessful?

    If you are unsuccessful, you may re-apply to the next PQiP campaign. You may also wish to consider other roles within HMPPS, such as Probation Services Officer, Prison Officer, OSG or Approved Premises Residential Worker.

    You can register on the Civil Service Jobs website to receive email alerts.

  • General Queries

    Call us on: 0845 2415 358 or 0345 2415 358

    Or email us: moj-recruitment-vetting-enquiries@gov.sscl.com